TIAM EVENTS – PRIVACY POLICY

TIAM EVENTS – PRIVACY POLICY

Effective Date: October 15, 2025
Last Updated: October 15, 2025

1. INTRODUCTION

TIAM Events (“TIAM”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you use:

• TIAM Events websites (tiam.events and its subdomains)
• Mobile applications
• Event ticketing and reselling services
• Communication tools (SMS, WhatsApp, Email, In-App Messaging)

Depending on your region, the data controller is:

• UCAN Technology Solutions Inc. – for users in Canada and the United States
• TIAM Connect FZCO – for users in the UAE, UK, EU, and all other countries

By accessing our platform or using our services, you consent to this Privacy Policy.

2. INFORMATION WE COLLECT

We collect personal and non-personal data directly from you, automatically from your devices, and from third parties.

2.1. Information You Provide

• Account Data: name, email, phone number, address, date of birth
• Payment Data: billing address, payment card details (processed securely via Stripe, Wise, or other third-party processors — TIAM never stores full card numbers)
• Verification Data: ID or passport for KYC (Know Your Customer) or fraud prevention when selling/reselling tickets
• Event Participation Data: ticket purchases, seat selections, attendance, or event preferences
• Communications: support requests, feedback, chat messages, or complaints
• Marketing Consents: preferences for newsletters, SMS, or push notifications

2.2. Information We Collect Automatically

• Device type, operating system, and browser
• IP address, location (approximate)
• Access times, pages viewed, referring URLs
• Cookies, beacons, and tracking pixels for analytics and performance

2.3. Information from Third Parties

• Payment gateways (for transaction verification)
• Event organizers (for ticket validation and access control)
• Analytics and marketing partners (for advertising metrics)
• Social media (if you log in with Google, Apple, or Facebook)

3. HOW WE USE YOUR INFORMATION

We process your data for the following purposes:

Purpose Legal Basis

• To provide and operate our platform, tickets, and event services
• To process payments and issue invoices
• To verify your identity or prevent fraud
• To send purchase confirmations and event reminders
• To improve our platform and user experience
• To send marketing communications (if opted in)
• To comply with laws, tax, and record-keeping
• To enforce terms or defend legal claims

Legal Basis

• To provide and operate our platform, tickets, and event services — Contract performance
• To process payments and issue invoices — Contract performance
• To verify your identity or prevent fraud — Legitimate interest / Legal obligation
• To send purchase confirmations and event reminders — Contract performance
• To improve our platform and user experience — Legitimate interest
• To send marketing communications (if opted in) — Consent
• To comply with laws, tax, and record-keeping — Legal obligation
• To enforce terms or defend legal claims — Legitimate interest

4. COOKIES & TRACKING TECHNOLOGIES

TIAM uses cookies and similar technologies to:

• Enable essential site functionality (login, checkout)
• Measure performance and analytics (Google Analytics, Meta Pixel)
• Deliver targeted ads (only with your consent)

5. DATA SHARING & DISCLOSURE

We may share personal data only as necessary:

• Payment processors: Stripe, Wise, PayPal, or others for secure transactions
• Event organizers: to validate ticket entries and handle event-specific issues
• Cloud infrastructure & IT providers: AWS, Railway, or similar for hosting
• Analytics & marketing tools: Google, Meta, TikTok Ads (aggregated data only)
• Legal authorities: if required to comply with applicable law or court orders
• Corporate transfers: during mergers, acquisitions, or reorganization

We do not sell or rent your data to third parties.

6. DATA STORAGE & INTERNATIONAL TRANSFERS

Your information may be stored on secure servers in Canada, the UAE, the EU, or other jurisdictions.

We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Data Processing Agreements (DPAs) with vendors
• Encryption and access control measures across all systems

7. DATA RETENTION

We retain personal data only as long as necessary to:

• Provide Services
• Fulfill legal obligations (tax, accounting, regulatory)
• Resolve disputes or enforce rights

When retention is no longer required, data is anonymized or securely deleted.

8. YOUR RIGHTS

Depending on your location, you have the right to:

• Access – obtain a copy of your personal data
• Rectify – correct inaccurate or incomplete data
• Delete – request deletion when no longer needed
• Restrict – limit how we use your data
• Portability – receive your data in machine-readable format
• Withdraw Consent – opt out of marketing or data processing
• Complain – contact a supervisory authority (e.g., the Office of the Privacy Commissioner of Canada, UK ICO, or EU DPA)

To exercise these rights, email us at privacy@tiam.events (for non-NA users) or privacy@tiam.events (for Canada/USA).

9. SECURITY MEASURES

We apply industry-standard security practices including:

• TLS/SSL encryption
• Two-factor authentication for internal systems
• Limited employee access
• Regular vulnerability testing and audits

While we take strong precautions, no digital system is 100% secure. Users share data at their own risk.

10. CHILDREN’S PRIVACY

TIAM does not knowingly collect or allow ticket sales to individuals under 16 without parental consent.

If we become aware of such data, it will be deleted promptly.

11. MARKETING & COMMUNICATIONS

You may receive communications:

• Transactional: purchase confirmations, event updates (cannot unsubscribe)
• Marketing: newsletters, offers, or recommendations (can unsubscribe anytime)

To opt out, click the “Unsubscribe” link in emails or update your preferences in your profile.

12. POLICY UPDATES

We may modify this Privacy Policy periodically. The latest version will always be posted on our website.

Material changes will be communicated via email or in-app notification.

13. CONTACT INFORMATION

For Canada / USA:

UCAN Technology Solutions Inc.
Vancouver, BC, Canada
📩 privacy@tiam.events

For Other Regions:

TIAM Connect FZCO
Dubai Silicon Oasis, Dubai, UAE
📩 privacy@tiam.events